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What is Direct Services?


WCFS Direct Services department provides frontline support (Direct Service Workers) for private and government organizations that provide residential care and treatment, to support individuals who are in need of specialized services.

Who Are the Direct Service Workers?

WCFS Direct Service Workers are professionals who have gained extensive years of experience and are formally trained Child & Youth Counselors, Social Workers, Human Service Counselors, and Development Service Workers. All Direct Service Workers are screened and must meet the following criteria prior to affiliation with the WCFS Direct Services Team of Professionals:

  1. College/University Certification

  2. Rigorous Interview & Screening Process

  3. Reference Check (1 personal, and 2 professional)

  4. Ministry Approved Crisis Management Certification

  5. Professional Liability Insurance

  6. Active in Professional Development

  7. Vulnerable Person and CPIC Screened Through Backcheck

Community Service
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What Services are Provided?


  1. 1-1 Support in Community and in Residential Care

  2. Long Term Sick Leave, and Parental Leave

  3. Long-Term Direct Service

  4. Development and Implementation of Specialized Programs

  5. Emergency Direct Services (8 hours or less prior notice to the start of a particular shift)

  6. Casual Direct Services (More than 8 hours' notice prior to the start of a particular change)

  7. WCFS Newcomers Services

Who Will Benefit from WCFS Direct Services?

Management teams coordinate direct services for individuals who are living with mental health concerns and dual diagnoses.

  1. Community School boards

  2. Youth Shelters

  3. Daycare Centres

  4. Hospitals

  5. Senior Residential Nursing Facilities

  6. Individuals served by the above-mentioned organizations


Why is WCFS Direct Services Essential?

It is evident that the number of young people requiring our services is growing and the demand for Children’s Service Professionals is also growing. At WCFS we recognize these factors; with our Direct Services, your organization will notice a higher level of consistency and safety in your therapeutic environments.

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